Refund policy

We hope you love your COCO TAN Piece as much as we do. 🤍
If it does not fit, you will find all important information about returns, exchanges, and refunds here.

Return Period

You can register items for return within 35 days from the order date.
After this period, unfortunately, no exchange or refund is possible.

Conditions for a Return

For us to accept your return, the following conditions must be met:

  • The item is unworn, unwashed, and in its original condition

  • All tags are fully attached and undamaged

  • The item is in the original packaging

  • proof of purchase (order number or receipt) is provided

Please note: Swim and beachwear may only be tried on over underwear.

Excluded from Returns

The following are excluded from returns:

  • Worn or washed swim and beachwear

  • Items with visible signs of use, stains, odors, or residues (e.g., makeup, deodorant)

  • Gift vouchers

  • Returns registered after the 35-day period

Discounted Items & Sale Products

  • Items with a discount of up to 40% can be returned and will be refunded to the original payment method.

  • Items with a discount of more than 40% can also be returned but will be refunded only as store credit.

The store credit is valid indefinitely and can be used for all products in the shop.

Exchange

An exchange is generally possible.
Please note that return shipping costs are borne by the customer.

You can find all details about the process here:
👉 Returns and Exchanges

Refund

As soon as your return has arrived and been checked, we will inform you by email about the approval or rejection.

  • Approved returns will either
    – be refunded to the original payment method or
    – credited as store credit (depending on the discount level)

Processing can take up to 25 working days.

Late Refunds

If you have not received a refund after a few days, please first check your bank account and, if necessary, contact your credit card company. If you need further help, contact us at support@cocotan.ch.

International Returns

Returns from abroad are possible but are made at your own shipping cost.
Please follow the instructions on our returns page:
👉 Returns and Exchanges

Gifts

If an item was marked as a gift and sent directly to you, you will receive a store credit equal to the value of the goods in case of a return.
If the item was not marked as a gift, the refund will be made to the original payment method of the person who placed the order.

Important Note

We reserve the right to refuse returns if the items do not arrive in their original condition, are damaged, or incomplete.