Frequently Asked Questions

How long does shipping take?
All orders are processed within 1-3 business days. From the shipping date, you can expect your order to arrive within 7-12 business days, depending on the carrier's availability and your location. Faster delivery is sometimes possible. To offer you the best prices and the latest designs, we ship the products directly.
from the manufacturer.

What if I don't like the product?
If you don't like the product, you can return it within 21 days of receipt and we will promptly refund your money. Please first take a look at our return and refund policy.

Will any customs duties be charged by COCO TAN taken over?
Unfortunately, we are unable to cover all customs fees for our customers. However, we offer low product prices and free shipping to help offset this.

What is your mission?
We are constantly working to improve our customers' quality of life with high-quality products. Our top priorities are complete customer satisfaction and the continuous improvement of our brand!

Why exactly? COCO TAN ?
We offer our customers only select, high-quality products. These products undergo a rigorous process before being offered for sale in our online shop. That's why we have experts thoroughly test our products and production processes. This is how we can guarantee 100% excellent quality.

How can I give my feedback?
Use our contact form for this. We are always open to feedback, suggestions for improvement, and customer requests. We will respond as quickly as possible, so please don't hesitate to contact us if needed. We are available around the clock. For further questions, our customer service team is available 24/7. Simply contact us via the contact form, and we will answer your question!