FAQ

How long does shipping take?
All orders are processed within 1-3 business days. From the shipping date, you can expect your order within 7-12 business days, depending on carrier availability and location. In some cases, faster delivery is possible. To offer you the best prices and the latest designs, we ship products directly.
from the manufacturer.

What if I don't like the product?
If you don't like the product, you can return it within 30 days of receipt and we'll promptly refund your money. Please review our return and refund policy first.

Will any customs duties be COCO TAN taken over?
Unfortunately, it's not possible for us to cover all customs costs for our customers. However, we support them with low product prices and free shipping.

What is your mission?
We constantly strive to improve our customers' quality of life with high-quality products. Our top priority is complete customer satisfaction and the constant optimization of our brand!

Why exactly COCO TAN ?
We offer our customers only select, high-quality products. The products undergo a rigorous process before being offered for sale in our online shop. Therefore, we have our products and production processes thoroughly tested by experts. This is how we can guarantee 100% top quality.

How can I give my feedback?
Please use our contact form. We are always open to feedback, suggestions for improvement, and customer requests. We will respond as quickly as possible. So don't hesitate to contact us if you need anything. We are available around the clock. If you have any further questions, our customer service is available 24 hours a day. Simply contact us using the contact form, and we will answer your questions!