return

Returns & Exchanges at COCO TAN 💌

ATTENTION: Returns between August 14 and 25 will not be processed until August 26!

We hope you love your new COCO TAN piece! If something doesn't quite fit or doesn't suit your taste, you can easily return it. We want you to feel completely comfortable. ✨

✉ This is how your return works:

  1. Pack items carefully
    Please ensure that the item is unworn, unwashed , and has all tags attached .

  2. Our return address:

    🇨🇭 For returns from Switzerland :

    COCO TAN
    Eichrainstrasse 15
    8052 Zurich
    Switzerland

    🇩🇪 For returns from Europe :
    COCO TAN – 6339
    c/o Easypaketshop.ch
    Schaffhauserstrasse 35
    79801 Hohentengen am Hochrhein
    Germany

  3. Enclose a note:
    To help us quickly identify your return, please enclose a short note with your name and order number .

  4. Shipping costs:
    Our customers are responsible for the return shipping costs . You are free to choose the shipping provider.

  5. Your refund:
    Once your package arrives and everything is in order, we will automatically refund you using your original payment method.

🚫 Exchange: If you'd like a different size or style, please return the item and simply place a new order. This is the fastest way for you. ✨

Note on the material:
Before you think you'll want to return your piece: many customers find the fabric pleasantly opaque, especially when worn in the sun . Indoors or under artificial light, it can appear more delicate or see-through—this is completely normal due to the material. So feel free to try it outside in sunlight first and then decide. ☀️

❓ Frequently Asked Questions (FAQ):

How long do I have to return an item?
You can return your order within 30 days of the order date .

Can I return only individual items?
Sure! Keep what you love and send us the rest.

What if the item is defective?
Of course, that shouldn't happen. If it does, please email us a photo of the defect so we can replace the item.

What's the best way to package this?
The original packaging, a (padded) envelope, or a small parcel are sufficient – this way you save on shipping costs.

Still questions?
Then feel free to contact us at support @cocotan.ch – we're here for you! 💯

With lots of love
Your COCO TAN team 🥥🌴💛