Returns and exchanges

We accept items purchased through our shop in unworn, unwashed condition and with all tags attached for a refund, store credit or exchange. The return or exchange request must be submitted within 35 days of the order date.

The return shipping costs are borne by the customer.

Regularly discounted items with a discount of up to 40% will be refunded to the original payment method.
Regularly discounted items with a discount of more than 40% can be returned and will be refunded as Store Credit.

Final Sale & specially marked sale promotions:
Special conditions apply to items and promotions explicitly marked as “Final Sale”, including our “End of Summer Sale”.

Switzerland:
Final-sale items are excluded from returns and refunds.

EU (including Germany and Austria):
The statutory 14-day right of withdrawal from receipt of the goods remains in force even for final-sale items. Once this statutory withdrawal period has expired, final-sale items are excluded from our voluntary returns and refunds.

Note: Please try on swimwear and beachwear only over underwear. Worn, washed or soiled items cannot be accepted under our voluntary return policy. Mandatory statutory consumer rights remain unaffected.

Yes - simply start the process through our returns portal and follow the instructions.

Once we receive your return, processing may take up to 25 business days under our voluntary return policy. You will be notified by email as soon as your return has been processed.

Mandatory statutory refund periods remain unaffected.

• Items in fully new condition, unworn, unwashed, and with all tags attached.
• Return or exchange request within 35 days of the order date.
• For regularly discounted items with a discount of more than 40%, refunds are issued exclusively as Store Credit.

Final Sale exception:
Separate terms apply to items and promotions explicitly marked as “Final Sale”, including our “End of Summer Sale”. In Switzerland, these items are excluded from returns and refunds.

For orders within the EU, the statutory 14-day right of withdrawal from receipt of the goods remains in effect. After this period expires, Final Sale items are excluded from our voluntary returns and refunds.

Under our voluntary returns policy, items with signs of wear, stains, odors, make-up or deodorant residue, or removed tags cannot be accepted for return.

Mandatory statutory consumer rights remain unaffected.

If a quality or manufacturing defect occurs, please contact our support team and submit the item through the returns portal. Our quality control team will review the case once the item has been received.

If a defect is confirmed, you will receive - depending on availability and taking applicable statutory rights into account - an exchange, repair, Store Credit, or refund.

Items returned to us under our voluntary returns policy that are not in the required condition - e.g. with missing tags, visible signs of wear, or soiling - may be excluded from voluntary returns.

In such cases, we may send the goods back to you. Any return shipping costs incurred may be borne by the customer.

Mandatory statutory consumer rights remain unaffected.